This is day 26-27 of my 31 days of coffee shop stories. Welcome.
As promises, here follow a couple of days of lessons learned. I’ve been meaning to write a separate post for employees and another one for clients, but I’ve decided that many of the lessons learned apply to both groups (especially that most former employees remain clients and we have turned some of our clients in employees).
Before anything else, let me just tell you that working with people (and so many of them) is really, really tough. You don’t know how tough until one springs an inconceivable issue on you. What to do? What to do? You adapt.
- People are very, very different. We are, however, just as strange and difficult in our differences. Key to survival is adaptation, which requires a great amount of dedication and patience.
- Working with people is hugely rewarding. A smile can make your day. And smiles are free.
- When working with people, one should try and leave all ego aside. Tough as it may seem, for I am people, too.
- People are smart. They know when they are tricked and they let you trick them into something they like. God forbid you try to trick them into something they dislike.
- Ask people their opinion. Some will try to say what they think you want to hear, some will not believe you will actually take into account what they say. From time to time, you will find a gem of an idea. And people feel appreciated when they are listened to.
I know, they are pretty general lessons, but being reminded of them constantly keeps them very valid and important and keeps you for taking people for granted.
See you tomorrow!